Everything you ever wanted to ask Mr Move?

Below you will find some answers to the questions we have been asked over the years!

Everything you ever wanted to ask Mr Move?

Mr Move Worldwide Logo White & Light Orange

Frequently asked questions:

Can my possesions be stored at one of Mr Move’s warehouses?

Mr Move has well equipped and secure 1000 sqm storage facility in Gaborone Botswana so your personal belongings can be specially packed and moved to our Mr Move storage facility for as long as you wish.

Do I need to do anything to prepare for the packing day?

Mr Move’s trained team of packers will take care of all your moving needs on the day.

    Before we arrive please do the following:

    • Dispose of any items you do not wish to take with you
    • Clear out the garage, basement etc
    • Defrost refrigerators and freezers
    • Drain washing machine
    • Remove fixtures and fittings, pictures, mirrors from walls and take down curtains and blinds.
    • Thoroughly clean all outdoor equipment. 
    Mr Move Loading Truck with Forklift

    Will Mr Move pack and unpack all of my possessions for me?

    Mr Move’s packing teams will expertly pack and wrap your goods ready for shipment.

    All packers are fully trained and will make sure your possessions are well-protected and perfectly safe throughout the entire process of your relocation.

    At destination we will unpack your goods and dispose of any debris on delivery day at your new residence. Should you prefer to unpack yourself this is acceptable. We can come and collect the boxes once you have finished unpacking.

    Will the packing crew use the original materials for my appliances or large items?

    If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your items will be safer using these or our own specialized materials.

    When should i arrange a quotation?

    MR Move advises that you do not to leave your search for a reputable relocation company until the last minute. Give yourself plenty of time to arrange relocation quotations, appoint a relocation company and finalise all of your arrangements in good time.

    MR Move recommends that you make contact a minimum of four weeks prior to your planned moving date.

    How is the cost calculated?

    The cost of sea freight, airfreight and road freight shipments are based on the total volume of your goods and volumetric weight in the case of Airfreight. This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic feet or cubic meters.

    Your Mr Move Relocation Consultant will be able to accurately measure your goods at the time of the survey and provide a relocation quotation based on this measurement.

    How far ahead should i book?

    Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance. Generally you need to book a month end move at least 4-6 weeks in advance.

    Mr Move Worldwide will always aim to match the dates you require, but please keep in mind that some days (particularly Fridays) are busier than others, so it will help if you can be flexible.

    PROHIBITED ITEMS WHEN SHIPPING ACCROS BORDERS:

    Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment.

    No Alcohol Icon

    No Alcohol

    No Firearms Icon

    No Firearms & Ammunition

    No Foodstuffs Icon

    No Foodstuffs, Herbs / Spices

    No Nuts Icon

    No Plants, Dried Fruit or Seeds

    No Animal Products Icon

    No Items / Endangered Species

    No Furs Icon

    No Unprocessed Furs or Skins

    No Hazardous Material Icon

    No Biohazard Materials

    No Soil or Sand Icon

    No Soil or Sand

    No Swords or Knives Icon

    No Swords or Knives

    • Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners).

    Please note that the above list is not exhaustive and Mr Move will be able to advise you of further prohibited items for individual countries.

    Frequently asked questions:

    Can my possesions be stored at one of Mr Move’s warehouses?

    Mr Move has well equipped and secure 1000 sqm storage facility in Gaborone Botswana so your personal belongings can be specially packed and moved to our Mr Move storage facility for as long as you wish.

    Do I need to do anything to prepare for the packing day?

    Mr Move’s trained team of packers will take care of all your moving needs on the day.

      Before we arrive please do the following:

      • Dispose of any items you do not wish to take with you
      • Clear out the garage, basement etc
      • Defrost refrigerators and freezers
      • Drain washing machine
      • Remove fixtures and fittings, pictures, mirrors from walls and take down curtains and blinds.
      • Thoroughly clean all outdoor equipment. 

      Will Mr Move pack and unpack all of my possessions for me?

      Mr Move’s packing teams will expertly pack and wrap your goods ready for shipment.

      All packers are fully trained and will make sure your possessions are well-protected and perfectly safe throughout the entire process of your relocation.

      At destination we will unpack your goods and dispose of any debris on delivery day at your new residence. Should you prefer to unpack yourself this is acceptable. We can come and collect the boxes once you have finished unpacking.

      Will the packing crew use the original materials for my appliances
      or large items?

      If you have any of the original cartons and packing materials for your appliances or other household items, make sure that you inform your Crew Supervisor. He or she will inspect the materials to determine whether your items will be safer using these or our own specialized materials.

      When should i arrange a quotation?

      MR Move advises that you do not to leave your search for a reputable relocation company until the last minute. Give yourself plenty of time to arrange relocation quotations, appoint a relocation company and finalise all of your arrangements in good time.

      MR Move recommends that you make contact a minimum of four weeks prior to your planned moving date.

      How is the cost calculated?

      The cost of sea freight, airfreight and road freight shipments are based on the total volume of your goods and volumetric weight in the case of Airfreight. This is calculated by multiplying the length, breadth and height of the items, to give a total volume in cubic feet or cubic meters.

      Your Mr Move Relocation Consultant will be able to accurately measure your goods at the time of the survey and provide a relocation quotation based on this measurement.

      How far ahead should i book?

      Ideally, you should confirm dates as soon as possible, as dates are often booked up well in advance. Generally you need to book a month end move at least 4-6 weeks in advance.

      Mr Move Worldwide will always aim to match the dates you require, but please keep in mind that some days (particularly Fridays) are busier than others, so it will help if you can be flexible.

      PROHIBITED ITEMS WHEN SHIPPING ACCROS BORDERS:

      Each country has its own restrictions; but as a general rule, the following items should not be included in your shipment.

      No Alcohol Icon

      No Alcohol

      No Firearms Icon

      No Firearms & Ammunition

      No Foodstuffs Icon

      No Foodstuffs, Herbs / Spices

      No Nuts Icon

      No Plants, Dried Fruit or Seeds

      No Animal Products Icon

      No Items / Endangered Species

      No Furs Icon

      No Unprocessed Furs or Skins

      No Hazardous Material Icon

      No Biohazard Materials

      No Soil or Sand Icon

      No Soil or Sand

      No Swords or Knives Icon

      No Swords or Knives

      • Hazardous items (including adhesives, ammonia, bleaches, chlorine, detergents, disinfectants, dyes, flammables, gas cylinders, insecticides, mercury thermometers, methylated spirits, paints, pesticides, photographic chemicals, pressure packs, thinners).

      Please note that the above list is not exhaustive and Mr Move will be able to advise you of further prohibited items for individual countries.